bk 22's Privacy Policy

This privacy policy applies to all services under the bk 22 platform. We place the highest importance on our users' privacy and are committed to ensuring the protection of personal information.

This document has been prepared for users in Bangladesh and is effective for any activity conducted under all of bk 22's online channels — website, app, and related services.

bk 22 reserves the right to update this policy at any time. If changes are made, a notice will be posted on the site and a new date will be shown on this page. It is the user's own responsibility to check this page regularly.

bk 22 collects certain information to operate its services properly and to give users the best experience. The types of information collected are described below.

2.1 Registration and Identity Information

The information you provide when creating an account includes:

• Full name and date of birth (for age verification — the user must be 21 years of age or older)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• User-chosen username and password

2.2 Transaction Information

Payment-related information is collected during deposit and withdrawal activities. Transactions on bk 22 can be made via bKash, Nagad, Rocket, and bank transfer. Information collected includes transaction amount, time, payment method, and account identifier details.

2.3 Device and Technical Information

Information about your device and browsing that is automatically collected:

• IP address and geographic location (at country level)
• Device type, operating system, and browser version
• Source of visit, pages visited, and session duration
• Information obtained through cookies and similar tracking technologies

2.4 Support and Communication Information

If you contact the support team via live chat or email, a record of that conversation may be stored. This is used to improve service quality and to resolve disputes.

bk 22 uses collected information only for the following legitimate purposes. No personal information is sold commercially to third parties.

3.1 Account Management and Verification

Registration information is used to verify a user's identity, keep the account active, and prevent unauthorized access. The age verification process relies on this information.

3.2 Transaction Processing and Financial Security

Payment information is used to complete deposit and withdrawal processes. This information may be analyzed to identify suspicious transactions and prevent fraud.

3.3 Service Improvement

Browsing behavior and usage patterns are analyzed to improve the platform's performance, make decisions about adding new features, and identify technical issues quickly.

3.4 Personalized Communication

bk 22 may send users relevant promotional information, new game updates, or important account notices. Users can opt out of marketing communications at any time.

3.5 Legal Compliance

We may be required to provide information in response to legitimate requests from relevant legal authorities. In such cases, only the information legally required will be disclosed.

Cookies and similar tracking technologies are used on the bk 22 website and app. These help improve the user experience, remember login information, and analyze platform usage patterns.

4.1 Types of Cookies

• Essential Cookies: These cookies are necessary to ensure the basic functioning of the platform — maintaining login sessions, security verification, and so on. They cannot be disabled.
• Functionality Cookies: Used to remember user preferences (language, display settings).
• Analytics Cookies: Collect usage statistics for the site to help improve the platform.

4.2 Cookie Management

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the platform.

bk 22 never sells or rents users' personal information to third parties for commercial purposes. However, some information may be shared with specific parties in the following limited circumstances:

5.1 Service Providers

Trusted third-party services may be used for payment processing, identity verification, and managing technical infrastructure. These organizations may only use the information for the specified task and operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in response to valid orders from courts, investigative agencies, or other legal authorities. In such cases, bk 22 is obligated to comply with legal processes.

5.3 Business Changes

In the event of corporate restructuring, merger, or asset transfer, user information may be transferred to new ownership. Users will be notified before such changes occur.

bk 22 follows industry-standard technology and processes to protect user information.

6.1 Encryption and Network Security

All connections on the site are secured through SSL/TLS encryption. Strong encryption is used for both data transfer and storage. Firewalls and intrusion detection systems remain active to prevent unauthorized access.

6.2 Account Security

User passwords are stored in hashed format — no staff member can view them directly. OTP verification at login provides an additional layer of security.

6.3 Internal Access Controls

bk 22 staff members only have access to the information necessary for their work. All staff are bound by contract to maintain confidentiality and are trained on data protection.

6.4 Acknowledgment of Limitations

Transmitting information over the internet is not completely risk-free. bk 22 takes every precaution, but it is not possible to fully guarantee the security of information sent over the internet.

bk 22 retains user information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: for as long as the account is active, and for a defined period after closure if required by law
• Transaction information: for the period specified under financial regulations
• Communication records: conversations with the support team are generally kept for up to 12 months
• Analytics data: generally converted to anonymized form and retained for the long term

Once the legal retention period has passed or there is no longer a reason to keep the information, it is securely deleted or anonymized.

As a user of the bk 22 platform, you have certain important rights over your own information.

8.1 Right of Access

You can find out at any time what information bk 22 holds about you. Contact the support team to make this request.

8.2 Right to Correction

If your account contains incorrect or outdated information, you can request a correction. This can be done through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Withdrawal from Marketing Communications

You have the option to opt out of promotional emails or messages at any time. However, important notices related to your account will continue to be sent.

bk 22 strictly prohibits participation by anyone under the age of 21. This platform does not knowingly collect any information from minors.

Age verification is mandatory at registration. If a user creates an account by providing a false age and this is later proven, the account will be closed immediately and the collected information will be deleted.

Responsible gaming is a core part of our values. Read our Responsible Gaming Guidelines to learn more.

If you have any questions, concerns, or complaints about this privacy policy, you can contact us:

• Live Chat: Available 24 hours a day, 7 days a week via the website or app
• Email: [email protected]
• Support Language: Bengali and English

We generally respond to privacy-related requests as quickly as possible. For urgent matters, contacting us via live chat is the most effective option.

This privacy policy covers all of bk 22's services. Visit our About Us page to learn more about us. The FAQ page will be helpful for answers to common questions.